Printing from the Cloud

1

Enable Enterprise Print

From the Infor OS Home Portal, click on Document Management (IDM), and click on the icon to the right of Add Document to access the Control Center, and underneath Document Output click on Print.

Make sure that IDM Enterprise Print is toggled on.

If you have Enterprise Connector and the Enterprise Location already installed and ready, skip to Step 3.

2

Install Enterprise Connector

The Enterprise Connector will provide a secure communication bridge between the Infor Document Management component in the Infor Cloud and your on-premise printer hardware. For this part, see the Infor ION Desk User Guide (Cloud). If you run into any issues during the installation, check out the Troubleshooting section at the end of this guide for some common issues.

3

Add Print Location

Navigate back to the Control Center in IDM, go to Print underneath Document Output. For IDM Enterprise Print, click on Manage Service. Look for the Enterprise Location you just created, if it’s not found then Refresh the list. After you find it, click Enable.

Status will change to OK after you Enable. You may need to hit Refresh for it to reflect the Status clearly.

4

Add a Printer

All that’s left now is to add a printer local to your network. Click on the Printer tab, hit the + Add button, and choose your Location and the Printer you want from the first 2 drop down menus. Printer ID will be automatically generated. Then just hit Save.

5

Test Print

To the right of the printer you just added, you can click Print underneath the Test Print column.

1

Check Job Management

• Navigate to Job Management under Document Output and search for the print job that was sent to see if it was successful.
• The status may initially show In Progress—give it some time, and it should change to OK.
• For now, copy and paste the Job ID.

2

Open the Enterprise Print Admin UI

• On the Enterprise Connector server, navigate to the directory where you installed Enterprise Print and go to the bin folder.
• Locate the series of .cmd files.
• Double-click AdminUI.cmd to open it.

3

Access the Application Log

• You will be presented with an interface.
• At the top, click Applications, then in the top-right corner, switch the view to Cards instead of a list for better visibility.

4

Filter for Job Success

• Click on the application to open it, then select Log.
• At the top, paste the Job ID into the Filter field.
• Look for entries related to Job Success to confirm the print job's status.