Printing from the Cloud
Intermediate | 25 Minutes
Document Management Portal Enterprise Integration
Business Problem
While your business might be running mostly in the cloud you may still need to print locally. Being able to connect your cloud-based applications with your on-premise printers is essential to achieve that. This need for printer connectivity applies whether you access the applications from a desktop browser or a mobile device. In this tutorial, we will guide you on how to print from the cloud and establish a connection with your on-premise printers.
📋 Requirements
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Tutorial
1
Enable Enterprise Print
From the Infor OS Home Portal, click on Document Management (IDM), and click on the icon to the right of Add Document to access the Control Center, and underneath Document Output click on Print.
Make sure that IDM Enterprise Print is toggled on.
If you have Enterprise Connector and the Enterprise Location already installed and ready, skip to Step 3.
2
Install Enterprise Connector
The Enterprise Connector will provide a secure communication bridge between the Infor Document Management component in the Infor Cloud and your on-premise printer hardware. For this part, see the Infor ION Desk User Guide (Cloud). If you run into any issues during the installation, check out the Troubleshooting section at the end of this guide for some common issues.
3
Add Print Location
Navigate back to the Control Center in IDM, go to Print underneath Document Output. For IDM Enterprise Print, click on Manage Service. Look for the Enterprise Location you just created, if it’s not found then Refresh the list. After you find it, click Enable.
Status will change to OK after you Enable. You may need to hit Refresh for it to reflect the Status clearly.
4
Add a Printer
All that’s left now is to add a printer local to your network. Click on the Printer tab, hit the + Add button, and choose your Location and the Printer you want from the first 2 drop down menus. Printer ID will be automatically generated. Then just hit Save.
5
Test Print
To the right of the printer you just added, you can click Print underneath the Test Print column.
Print Troubleshooting
If your printer page does not appear, as an admin you can do these steps.
If you or no one else is near the printer to confirm the print job, follow these steps:
Additional Troubleshooting
Amazon Corretto Version Requirement
- Amazon Corretto must be version 17 or later.
- If this requirement is not met, an error will appear during installation.
- If you downloaded the latest version from the provided link, this should not be an issue.
Grid Connection Configuration Issue
- During the "Grid Connection Configuration" step of the Enterprise Connector installation, you may encounter an error stating: "Bootstrap service could not start."
- This typically happens when the ports are already in use, possibly by another Enterprise Connector instance set up for another tenant.
- Solution: Changing the port values should resolve the issue.
Java-Related Errors
- When running the
.jarfile, you may see an error indicating that Java does not exist or a file location issue related to Java. - This is likely due to an incorrectly set PATH variable.
- Solutions:
- Run Repair on the Amazon Corretto installer.
- Follow Java’s official troubleshooting steps for PATH variable configuration.
Job Management Stuck on "In Progress"
- If a job in Job Management remains stuck on "In Progress" and never changes to "OK", check the local Admin UI logs for more details.
- A common cause is that the printer was not found. This could be due to:
- The printer being turned off.
- The wrong printer being added.
- Solution: Ensure the printer you selected is the correct and available one.
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